Who Are We?
We’re a web agency, established in 1996. There are eighteen (or so) of us. We’re based next to Chelsea Harbour in London. We’re profitable and growing because we’re experts in our chosen field and we support our delivery with great customer service.
What Do We Do?
We’re passionate in helping our clients deliver outstanding customer experiences online. We’re fortunate to be working with a portfolio of fantastic clients who understand and value the importance of customer experience to their businesses.
Our Modus Operandi
We start by understanding customer needs. We do this by talking with people, undertaking user research and creating in depth user profiles of typical customers. Once we understand customer needs we determine a site’s information architecture, produce superior interface and user-centred design, integrate content, test vigorously for accessibility, Browser and OS compatibility and support once live.
Our approach, with an emphasis on detailed pre-planning and preparation ensures faster delivery with reduced risk, at a competitive price. Our online project management tools and the provision of dedicated project managers ensures open communication on a project’s progress towards delivery.
We show real, measurable return on investment for clients by identifying success criteria at the outset of the project and monitoring the progress of the strategy against these criteria.
About Our Founder, Chris Johns
Chris has worked in the digital sphere since 1994. Passionate about delivering good customer service online Chris is the author of a number of articles on this and other digital subjects. Always happy to contribute to articles or research papers you can write to him at Chris@aardvarkmedia.co.uk
